When a listener calls me or emails me about the bad customer service they received from a job classified that I posted, I feel somewhat responsible for it. When I receive the ads, I’m not aware of the personalities of the hiring manager; just the job description.
So, now I feel obligated to help you out even further when you experience some terrible customer service.
1. Stay calm. It doesn’t help when you participate in the ignorance that’s dished out to you. Let them be the dummy and yell and scream. Trust me when I say that on-lookers will report this to management and you will come out the winner!
2. Don’t delay. When you have a complaint, don’t wait a week or two to follow up. Give it at least 3 days to return with your unresolved complaint.
3. Keep good records. Paper always works! Create a paper trail for unanswered calls, emails and cancelled meetings between you and the person you’re complaining to or about.
4. Know where else you can turn to. Filing online is always helpful, but the follow-up is extremely necessary. Try filing complaints with the Better Business Bureau and the Federal Trade Commission. Even filing a complaint with the state government helps.
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